FAQs
1. How do I place an order?
- Log in to our website and add the desired products to your shopping cart.
- Proceed to checkout and enter your billing information.
- Complete the checkout process to finalize your order.
2. How do I edit my order?
- Once an order is placed, it cannot be edited.
- For help, contact customer support at +91 90425 29635.
3. Can I cancel my order?
- Orders cannot be canceled once processed.
- However, contact +91 90425 29635 immediately to check if cancellation is possible.
4. What if I receive damaged or incorrect items?
- Contact +91 90425 29635 with your order number and photos (if possible).
- We will arrange a replacement or refund.
5. How do I change or update my shipping address?
- You can request an address change before dispatch by calling +91 90425 29635.
6. How will I receive confirmation that my order has been placed?
- You will receive confirmation via SMS or app notification after placing your order.
7. Will I receive updates about my order?
- Yes, you will be notified at each stage: order confirmation, processing, shipping, and delivery.
8. How can I contact customer support?
- Call +91 90425 29635 for any help or inquiries.
9. How do I get a refund?
- If your item is damaged or missing, contact +91 90425 29635 with order details.
- We will process your refund promptly.
10. Why was my order declined or canceled?
- This may happen due to failed payment or an incomplete transaction.
- Please verify your payment method and try again.
11. What payment methods do you accept?
- We accept Visa, MasterCard, RuPay, UPI, Net Banking, and other secure options.
12. When can I expect my order to arrive?
- Tamil Nadu: 1 to 4 days
- Other Indian states: 2 to 7 days
13. Can I place an order for someone else?
- Yes, just enter their correct shipping address and contact number during checkout.
14. Can I place a bulk order?
- Yes! Contact sales@kvpkadai.in to discuss your bulk order needs.
15. Do I need to create an account before purchasing?
- No, guest checkout is available.
- But creating an account gives you access to exclusive offers and faster checkout.
16. Can I track my order?
- Yes. After dispatch, you’ll receive a tracking number from our courier partner.
17. Is it safe to enter my card details on your site?
- Yes. Our website uses encrypted and secure payment gateways like Razorpay and Cashfree.
18. Can I use multiple payment methods for one order?
- No. Only one payment method can be used per order.
19. Can I get support for payment issues?
- Absolutely. Call +91 90425 29635 for payment-related help.
20. Do you offer Cash on Delivery (COD)?
- No, we currently do not offer Cash on Delivery.
- All orders must be paid online using our available secure payment methods.
For any questions, please contact us at +91 90425 29635.
